FestLivFestLiv Support
Need a hand with your festival passport? Find quick answers below, or email us directly.
Talk to us.
For account, privacy, app-function, or safety questions, send a message with enough detail for us to understand the issue. Please do not include passwords or sensitive personal information.
festLiv@gmail.comSafety concern?
Use the Report or Block options on relevant in-app content or profiles when available. You can also email us. If anyone is in immediate danger, contact local emergency services.
Privacy request?
See the Privacy Policy for information about local data, deletion, and requests.
Frequently asked questions
How do I report content or block someone?
Open the More options menu on the relevant event, post, live view, or user profile and choose Report or Block if available. You can review blocked users in Settings.
How do I delete my account and local data?
In the app, open Profile → Settings → Delete Account and confirm. The app will clear its locally stored account and activity data, including media it has saved locally. If you need assistance, email festLiv@gmail.com.
How do festival badges work?
Explore and join a matching festival event to unlock its badge. Open Festival Passport to review your collection and progress.
Why does a feature look different from a real-time service?
The current version includes locally stored activity and illustrative festival content. Some community-style interactions are presented inside the app without online synchronization.
Where can I read the legal documents?
The Privacy Policy and Terms of Use each have their own page and can be opened directly or from the footer.